Eric’s poignant personal story of a tragic illness in his family powerfully illustrates the need to design for people in crisis. “Don’t make me think,” is a mantra we can’t over emphasize enough. This is critical when people are in crisis and have very limited cognitive capacity.
- Make crisis-critical content front and center.
- Don’t segregate the crisis content. Put all on one page.
- If using forms, plan to make intelligent error messages and provide support options.
- Diversify personas and put them in context.